1. Introduction & Overview
Welcome to FlexStream IPTV (operating through flexstream-iptv.shop and referred to herein as "FlexStream IPTV", "FLEXSTREAMIPTV", "we", "us", or "our"). We are dedicated to upholding the highest standards of user confidentiality, data protection, and privacy compliance.
This Privacy Policy explains how personal data is collected, handled, stored, and protected when you visit our website, communicate with our customer support personnel, or activate any of our streaming service packages.
2. Information We Collect
To provide you with seamless, anti-freeze streaming subscriptions and prompt technical assistance, we may collect the following limited categories of information:
- Contact Information: Your email address and WhatsApp phone number, provided voluntarily during trial requests, inquiries, or order placement.
- Account Identifiers: Randomly generated alphanumeric usernames and passwords assigned to your Xtream Codes API or M3U playlist credentials.
- Technical Hardware Specifications: Device category (such as Smart TV, Firestick, Android Box, iOS, or Windows) shared with our technical technicians solely to provide custom installation guidance.
- Transactional Records: Verification confirmations of payment timestamps and transaction IDs. We never view, collect, or store raw credit card numbers or banking secrets.
Strict Zero-Logs Policy: FlexStream IPTV does not record, log, inspect, or store your browsing behavior, channel selection history, video playback sessions, or IP destination addresses. Your media consumption remains strictly private.
3. How We Use Your Information
The limited data we collect is utilized exclusively for legitimate business operational functions:
- Generating and dispatching your M3U playlists and Xtream Codes API credentials.
- Providing 24/7 technical customer support via WhatsApp and direct email.
- Notifying you regarding essential server maintenance windows, security upgrades, or renewal periods.
- Preventing fraudulent transactions and ensuring network stability.
4. Data Non-Disclosure & Third Parties
We hold a strict policy regarding the confidentiality of subscriber information. FlexStream IPTV will never sell, trade, lease, or monetize your personal details to third-party marketing companies, advertisers, or data aggregators.
Information is only disclosed to reputable payment processors or infrastructure providers strictly to complete your payment transaction or maintain cloud cluster uptime under confidential data processing agreements.
5. Security & Encryption Safeguards
All communication between your device and flexstream-iptv.shop is secured with end-to-end 256-bit Secure Sockets Layer (SSL) encryption. Our European cloud servers reside behind multi-layered enterprise firewalls with continuous DDoS mitigation and unauthorized access prevention protocols.
6. Data Retention Policy
We keep your personal information only for the duration necessary to deliver your active subscription, provide continuing technical warranty support, and comply with standard legal accounting obligations. When an account expires and is not renewed, temporary technical logs and support records are permanently expunged.
7. Your Legal Privacy Rights (GDPR & CCPA)
Depending on your geographical location, you maintain full legal authority over your personal information:
- Right of Access: You may request an itemized copy of personal data stored in connection with your account.
- Right to Rectification: You may request corrections to any outdated contact details.
- Right to Erasure ("Right to Be Forgotten"): You may request complete deletion of your account details from our systems at any time.
- Right to Data Portability: You may request your account records in a structured, commonly readable format.
8. Policy Amendments
FlexStream IPTV may periodically update this policy to reflect technological advancements, server optimizations, or revised legal standards. Any revisions will be published immediately on this page with an updated effective date.
9. Contact Our Data Protection Team
For inquiries, data requests, or privacy concerns, please contact our dedicated compliance team:
- Email: [email protected]
- WhatsApp VIP Support: +212 615 364 128
- Official Website: https://flexstream-iptv.shop