1. Our 100% Satisfaction Commitment
At FlexStream IPTV (operating through flexstream-iptv.shop and known as FLEXSTREAMIPTV), we pride ourselves on operating industry-leading European cloud streaming servers equipped with automatic load balancing and anti-freeze technology.
We understand that choosing an entertainment provider requires trust. That is why every new subscription package purchased through our website is backed by an unconditional 7-Day Money-Back Guarantee.
2. Eligibility Criteria
You are eligible to request a full 100% refund under the following conditions:
- Within 7 Calendar Days: Your refund request must be submitted within seven (7) days of your initial transaction confirmation timestamp.
- Technical Streaming Difficulties: If you experience persistent buffering, channel downtime, playlist loading errors, or device incompatibility issues that our 24/7 technical support team cannot resolve after standard troubleshooting.
- Non-Delivery of Service: In the rare event that activation credentials failed to reach you and our support team was unable to provide replacement credentials within 12 hours.
Try Risk-Free: Before committing to an annual plan, we always encourage viewers to test our service via the official 24-Hour Free Trial to verify compatibility with their internet service provider and home devices.
3. Simple Step-by-Step Refund Process
Requesting a refund is transparent and straightforward:
- Contact Technical Support: Reach out directly to our 24/7 VIP desk via WhatsApp (+212 615 364 128) or email ([email protected]).
- Provide Account Verification: Include your registered email address, assigned Xtream Codes username or M3U playlist reference, and payment transaction receipt ID.
- Brief Description of the Issue: State the reason for your refund request and the specific hardware/app you were using so our technicians can review server diagnostics.
- Resolution or Refund: If our technical team cannot solve your playback issue promptly, your refund will be authorized immediately.
4. Refund Processing Time & Payment Methods
Once approved:
- Refunds are approved and dispatched from our payment gateway within 24 to 48 hours.
- Funds are credited directly to your original payment method (PayPal, Credit Card, or Bank Account). Depending on your banking institution, bank statements typically reflect the reversed transaction within 3 to 5 business days.
- For cryptocurrency transactions, refunds are issued in the equivalent fiat currency value at the time of refund processing.
5. Non-Refundable Situations
Refunds cannot be granted under the following circumstances:
- Requests submitted after the expiration of the 7-day guarantee window.
- Accounts terminated for violating our Terms & Conditions (such as re-streaming, unauthorized reselling, or credential sharing).
- Issues stemming entirely from local internet outages, insufficient subscriber bandwidth (less than recommended 15 Mbps), or misconfigured home router settings where server tests verify 100% operational uptime.
6. Contact Support Regarding Refunds
Our support agents are on standby 24 hours a day to assist you:
- WhatsApp Customer Support: +212 615 364 128
- Billing & Inquiries Email: [email protected]